Thank you for using CarCare! If you need help or have feedback, we're here for you.
For bug reports, feature requests, or general questions:
bassets-sundial6h@icloud.com
We typically respond within 48 hours.
See also our Privacy Policy.
Your CarCare records are stored locally on your device and, when you are signed in to iCloud, synced to your other devices through Apple CloudKit's private database — we have no access to them. The one exception is the optional AI Document Extraction feature: only when you use it, and only for the document you submit, information is sent to our backend and to our AI provider for processing. See the FAQ below and our Privacy Policy.
If iCloud sync is active, your CarCare data is automatically kept in your iCloud account and available on all your devices. Your data is also included in standard iPhone backups (iCloud Backup or Finder/iTunes backup).
Yes — if you are signed in to the same iCloud account on your new iPhone, your CarCare data will sync automatically. Alternatively, restoring from an iPhone backup also transfers all your data.
You can delete individual vehicles, records, or fuel logs within the app. Uninstalling the app removes data stored on that device. To also remove data from iCloud, go to Settings → [your name] → iCloud → Manage Account Storage and remove CarCare data from there.
It is an optional feature. When you scan a service invoice or receipt, you are asked to confirm before each scan; only then is the document sent to our backend and to our AI provider Mistral AI (in the EU) to read it and fill in a service record. Your document is not used to train AI models, is not stored on our servers, and is deleted by the provider within 30 days. The feature does nothing unless you use it. Full details are in our Privacy Policy.
We do not store your documents or their contents on our servers. To make a data-protection request — access, deletion, objection, and so on — email us at the address above. Any copies briefly held by our AI provider for abuse prevention are deleted automatically within 30 days.